Head of CRM – Customer Onboarding, Handovers & Collections, Ayodhya (8–12 Yrs)
GRPL India (Galaxy Resource Pvt. Ltd.) is hiring a Head – CRM (Real Estate) in Ayodhya, Uttar Pradesh for our client, SBP Group (real estate, Ayodhya). This is a full time opening. Salary: As per industry norms (competitive + hike on current CTC). Experience: 8 – 12 years in CRM. Open to male and female candidates.
Position: Head – CRM.
Company: SBP Group.
Location: Ayodhya, Uttar Pradesh.
Industry: Construction / Real Estate.
Role Snapshot
- Position: Head – CRM (Real Estate)
- Hiring company: Galaxy Resource Pvt. Ltd. (GRPL India) – for client SBP Group (real estate, Ayodhya)
- Location: Ayodhya, Uttar Pradesh (224123)
- Pay: As per industry norms (competitive + hike on current CTC)
- Experience: 8 – 12 years in CRM
- Qualification: Not specified
- Openings: 1
- Open to: Male and Female candidates
- Job type: Full Time
- Priority: Urgent hiring
Key Responsibilities
- Customer Lifecycle & Relationships: Lead the entire CRM function, establishing strong ongoing relationships with buyers from onboarding through post-sales support.
- Documentation & Handovers: Oversee customer agreements, allotment processes, query resolutions, project possessions, and final unit handovers.
- Financial & Collections Coordination: Track payment schedules, monitor outstanding dues, and coordinate closely with the accounts and collections teams to maintain cash flow.
- Cross-Functional Leadership: Serve as the primary bridge between customers and internal teams including Sales, Legal, Operations, and Site Project teams.
- SOPs & Reporting: Establish service standards, implement CRM workflows, direct team performance, and deliver comprehensive MIS reports to top management.
Who Should Apply
- 8 to 12 years of hands-on experience in CRM, with a strong preference for candidates from the Real Estate or Construction sectors.
- Deep expertise in post-sales processes, real estate documentation, and customer grievance handling.
- Proven team leadership abilities paired with excellent communication, negotiation, and problem-solving skills.
- Proficiency in CRM platforms, database management, and reporting systems.
Key Skills
CRM Leadership, Customer Onboarding, Possession & Handover, Collections, Team Management, Escalation Handling
Pay & Perks
Salary: As per industry norms (competitive + hike on current CTC).
How to Apply
Email your updated CV to info@galaxyresource.in with the subject line “Head – CRM (Real Estate) – Ayodhya”, or call/WhatsApp 8188998866, 8188998899, 9984703333. You can also apply directly on this page: https://grplindia.in/jobs/head-of-crm-real-estate-ayodhya/. Shortlisted candidates will be contacted for the interview. GRPL India never charges candidates any fee for a job.
Looking for something else? Browse all current openings at GRPL India.
FAQs
What is the salary for this Head – CRM (Real Estate) role?
As per industry norms (competitive + hike on current CTC).
How much experience is required?
8 – 12 years in CRM.
Where is the job located?
Ayodhya, Uttar Pradesh (224123).
What qualification is needed?
Not specified.
How do I apply?
Email your CV to info@galaxyresource.in or call/WhatsApp 8188998866, 8188998899, 9984703333.