Position: Telemarketing Executive
Location: Lucknow
Job Type: Full-time

Job Summary

A Telemarketing Executive is responsible for reaching out to potential and existing customers via phone to promote products or services, generate leads, and achieve sales targets. This role requires excellent communication skills, persuasive abilities, and a customer-oriented mindset to drive business growth.

Key Roles and Responsibilities

• Conduct outbound calls to prospective customers to inform them about products and services.
• Generate leads, schedule appointments, and pass qualified leads to the sales team.
• Maintain and update customer databases with accurate and relevant information.
• Understand customer needs and provide suitable solutions or escalate inquiries to appropriate departments.
• Follow up on leads, inquiries, and unresolved customer queries to ensure customer satisfaction.
• Meet daily, weekly, and monthly targets as assigned by the team leader or manager.
• Record feedback, suggestions, and complaints from customers for continuous improvement.
• Stay updated with product knowledge, market trends, and competitor analysis.

Skills Needed for Telemarketing Jobs

• Excellent verbal communication and interpersonal skills.
• Strong persuasion and negotiation abilities.
• Good listening skills to understand customer requirements.
• Basic computer skills to manage CRM software and databases.
• Resilience and ability to handle rejection positively.
• Fluency in Hindi and English (additional languages are a plus).
• Goal-oriented mindset with strong time management skills.

Requirements

• High school diploma or equivalent (graduate preferred).
• Prior experience in telemarketing, sales, or customer service is a plus.
• Willingness to work flexible hours if needed.
• Ability to work independently and as part of a team.

Average Salary for Telemarketing Executives in Lucknow

• Entry-level: ₹10,000 – ₹15,000 per month
• Mid-level: ₹15,000 – ₹25,000 per month
• Experienced professionals: ₹25,000+ per month (with incentives and bonuses)

Career Growth in Telemarketing Jobs

• Entry-Level Roles: Telemarketing Executive, Customer Support Representative
• Mid-Level Roles: Senior Telemarketer, Team Leader
• Advanced Roles: Sales Manager, Business Development Manager, Account Manager

Challenges in Telemarketing Jobs

• Handling rejection and maintaining motivation.
• Meeting high sales targets and quotas.
• Dealing with difficult or unresponsive customers.

How to Prepare for Telemarketing Job Interviews

• Practice answering questions like “How would you handle a difficult customer?” and “What are your sales strategies?”
• Research the company’s products and target audience.
• Demonstrate strong communication and persuasion skills.

Best Companies Hiring Telemarketers in Lucknow

• Zeevika Consultancy
• Galaxy Resource Pvt. Ltd.
• OptechAI
• Other local BPOs and recruitment firms

Work-from-Home Telemarketing Jobs in Lucknow

Several companies now offer remote telemarketing opportunities, requiring candidates to have a reliable internet connection, a computer, and a headset.

How to Improve Telemarketing Skills

• Attend telemarketing training programs and workshops.
• Practice role-playing customer scenarios.
• Use feedback from supervisors to refine techniques.

Day in the Life of a Telemarketing Executive

A typical day involves making calls, updating databases, attending team meetings, and working on strategies to close sales or generate more leads.

Top Telemarketing Trends in 2025

• Integration of AI and CRM for customer insights.
• Remote and hybrid telemarketing roles.
• Personalization and data-driven approaches in sales pitches.

Best Job Portals for Telemarketing Jobs

• Naukrihunter.com
• Bharti Hr
• Zeevika Consultancy
• Galaxy Resource Pvt. Ltd.