Customer Relationship Manager

• Comprehend and resolve the Customer’s concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required. Processing each call in accordance with company standards. Grpl customer service is the UK-based services
• Provide/take relevant information and update the system/s accordingly. Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority. Provide the Customer with a clear explanation of the action taken.
• Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency
• Ability to understand and handle their irate customers
• Smoothly operating telephone equipment, automatic dialing systems, and other telecommunications technologies and all applications
• Ability to achieve stretched targets and able to manage the organization‘s standards
• Maintain Superior quality service by following organization standards

Education Requirements/ Skills

• Any Graduate Or MBA.
• 0-3 years of relevant experience of domestic/international BPO
• Strong interpersonal, problem-solving skills and verbal and written communication skills
• Although Strong computer knowledge and technical skills