CUSTOMER SERVICE MANAGER – VOICE & NON-VOICE PROCESS

About the Job(Non-Voice)

Are you a self-motivated individual, have excellent customer service skills, and love learning about new technology? Then this is the role for you! We’re looking for a Customer Service Associate- Non-Voice to provide intelligent and engaging email/chat responses to our tech-savvy and passionate customers.

As a Customer Service Associate – Non-Voice, You Will

• Provide support and resolve technical issues via email and other electronic communications
• Build credibility and trust with the customer by empathizing with their problem in words, proactively understanding their needs, and responding promptly to resolve their issue.
• Apply advanced troubleshooting techniques to provide unique solutions to the customer’s individual needs
• Leverage your experience to provide feedback to the team on how to improve our services
• Drive customer communication during critical events.

As a Customer Service Associate – Non-Voice, You Have

0 months to 4 years of customer service experience through phone, email, and chat.

• Fluency in written English
• Experience in gaming/tech support (asset)
• Excellent oral and/or written communication skills
• Customer service experience with a strong customer focus
• Excellent team player with experience and passion for gaming
• Strong multi-tasking skills
• Strong analytical and troubleshooting skills
• The enthusiasm to be a self-starter who is excited about learning new technologies on a daily basis.

About the Job(Voice)

We are looking for a self-motivated individual with excellent customer service skills to join our team!. Our Customer Support Associates will provide Multi-level assistance by diagnosing and solving the issues with the goal of providing the best solution to our customers.

This role is currently offered as WFO

As a Customer Service Associate – Voice, You Will

• Have daily interactions with customers and handle all issues from end to end via call.
• Go the extra mile to engage customers in solving issues and ensure satisfaction.
• Quickly and effectively build rapport with customers, diagnose and resolve issues
• Provide white glove service and have the ability to provide an overall excellent customer experience.
• Managing customer expectations regarding estimated response times

As a Customer Service Associate – Voice, You Have

• A post-secondary degree in any major
• 6 months – 4 years of customer service experience
• Fluency in spoken English
• Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.
• The ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer
• Excellent communication skills and high emotional intelligence
• Excellent problem-solving and customer service skills
• Strong analytical & Interpersonal skills
• The ability to be a self-starter, a sense of urgency, and the ability to remain calm under pressure
• A flexible schedule Must be okay to work nights

Benefits of working as a Customer Service Associate :

• An attractive compensation package with performance-based incentives
• Incredible learning and growth opportunities
• Outstanding rewards and recognition program & employee engagement activities
• Free Food and Transport while working on-site
• Medical Insurance

CONTACT AT– Galaxy Resource Private Limited

Email Id – grplindia2005@gmail.com

Call – 8188998899 , 8188998866