• Full Time
  • Lucknow
  • 30 -50 k PM INR / Month

Website RajeevR23554805 Galaxy Resource Private Limited

About the Job(Non-Voice)

Are you a self-motivated individual, have excellent customer service skills, and love learning about new technology? Then this is the role for you! We’re looking for a Customer Service Associate- Non-Voice to provide intelligent and engaging email/chat responses to our tech-savvy and passionate customers.

As a Customer Service Associate – Non-Voice, You Will

  • Provide support and resolve technical issues via email and other electronic communications
  • Build credibility and trust with the customer by empathizing with their problem in words, proactively understanding their needs, and responding promptly to resolve their issue.
  • Apply advanced troubleshooting techniques to provide unique solutions to the customer’s individual needs
  • Leverage your experience to provide feedback to the team on how to improve our services
  • Drive customer communication during critical events.

As a Customer Service Associate – Non-Voice, You Have

0 months to 4 years of customer service experience through phone, email, and chat.

  • Fluency in written English
  • Experience in gaming/tech support (asset)
  • Excellent oral and/or written communication skills
  • Customer service experience with a strong customer focus
  • Excellent team player with experience and passion for gaming
  • Strong multi-tasking skills
  • Strong analytical and troubleshooting skills
  • The enthusiasm to be a self-starter who is excited about learning new technologies on a daily basis.

About the Job(Voice)

We are looking for a self-motivated individual with excellent customer service skills to join our team!. Our Customer Support Associates will provide Multi-level assistance by diagnosing and solving the issues with the goal of providing the best solution to our customers.

This role is currently offered as WFO

As a Customer Service Associate – Voice, You Will

  • Have daily interactions with customers and handle all issues from end to end via call.
  • Go the extra mile to engage customers in solving issues and ensure satisfaction.
  • Quickly and effectively build rapport with customers, diagnose and resolve issues
  • Provide white glove service and have the ability to provide an overall excellent customer experience.
  • Managing customer expectations regarding estimated response times

As a Customer Service Associate – Voice, You Have

  • A post-secondary degree in any major
  • 6 months – 4 years of customer service experience
  • Fluency in spoken English
  • Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.
  • The ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer
  • Excellent communication skills and high emotional intelligence
  • Excellent problem-solving and customer service skills
  • Strong analytical & Interpersonal skills
  • The ability to be a self-starter, a sense of urgency, and the ability to remain calm under pressure
  • A flexible schedule Must be okay to work nights

Benefits of working as a Customer Service Associate :

  • An attractive compensation package with performance-based incentives
  • Incredible learning and growth opportunities
  • Outstanding rewards and recognition program & employee engagement activities
  • Free Food and Transport while working on-site
  • Medical Insurance

CONTACT AT– Galaxy Resource Private Limited

Email Id – grplindia2005@gmail.com

Call – 8188998899 , 8188998866

To apply for this job please visit grplindia.in.